Crombie's Creations

& Fabrication

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Frequently Asked Questions

Find answers to common questions about our services, materials, customization options, and more.

Shipping & Delivery

Materials & Finishes

Customization & Design

Pricing & Payment

Production & Turnaround

Care & Maintenance

Services & Capabilities

Still Have Questions?

Can't find the answer you're looking for? Get in touch with our team for personalized assistance.

Crombie's Creations

Frequently Asked Questions

Shipping & Delivery

How long does shipping take within Australia?

Do you ship to remote areas?

What are your postage rates?

Do you offer local pickup?

Can I track my order?

What if my order arrives damaged?

Materials & Finishes

What metals do you use for plasma cutting?

What finishes are available for metal work?

What materials are used for laser engraving?

Can you sublimate on different fabrics?

What is heat transfer vinyl?

Customization & Design

Can I provide my own design?

What if I don't have a design?

What are the minimum and maximum design sizes?

Can you personalize items with names or dates?

How many revisions are included?

Can I order in bulk with custom designs?

Pricing & Payment

Why do some services have setup fees?

Are your prices fixed or negotiable?

Do you offer bulk order discounts?

What payment methods do you accept?

Do you offer payment plans?

What is your refund policy?

Production & Turnaround

How long does a typical project take?

Can I rush my order?

When does production start?

Can I see a sample before full production?

What if I need to make changes during production?

Care & Maintenance

How do I care for laser-engraved items?

How do I care for sublimated items?

How do I care for heat transfer vinyl items?

How do I maintain metal fire pits and racks?

Is laser engraving waterproof?

Services & Capabilities

What services do you offer?

Can you combine multiple services on one project?

Do you offer design services?

Can you work with existing logos or artwork?

Do you work with corporate clients?

Still Have Questions?